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What are your delivery options?
We encourage customers to use Toktok/Lalamove for safety purposes and for faster delivery.
For province area we can schedule an J&T delivery that will take 2-5 days. But please note that ordering items subject to melting/ break is at your own risk.
We can arrange for pick ups as well
Do you create custom boxes?
Absolutely! Use our MAKE YOUR OWN BOX platform and custom build the perfect gift.You can personalize your gift by choosing our products to put in your curated box.
Do you have any minimum order required?
Nope. Feel free to order as many as you want.
How far in advance do I need to place my order?
Our processing time is 3-5 business days, not including delivery time. Please place your orders at one week prior to needing them in hands to ensure all items are in stock and available prior to delivery. If you need the gifts in a shorter period let us know and we will try our best to accommodate your request. Rush options are available and we are happy to work with you to make sure each gift is ready by your deadline.
What is your mode of payment?
Our payment method is through Credit/Debit card, Bank Transfer via BDO BPI , and QR e-wallet via MAYA and GCASH. Full payment is required for your order to be processed.
How do I request personalization of the items?
After placing the order on our website and get your order number, we will ask you to provide your proof of payment, including information & details of your chosen personalized items. This part is important for us, so we can craft your items correctly.
Shipping orders
Before we ship your gift box, we will send photo updates to all our customers at least 2 days before dispatching to guarantee that the items purchased are correct until it gets to the recipient.
What is the size of the box?
We have 2 box sizes:
Wooden box: 9x9x4 inches and 6x9x5 inchesPremium Box ( Black & White): 9x9x4 and 6x6x5 inches
I changed my mind, can I cancel my order?
No, unfortunately, we do not accept order cancellations.
Have a question that isn't here?
Drop us a line at hello@loveartph.com
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